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QMonde has been supporting the Chlamydia Screening Programme in Hammersmith & Fulham, Kensington & Chelsea and Westminster for people 25 years and under. The key objective for the assignment was to identify and remedy problems with the programme, with the outcome being a programme which is safe, fit for purpose and can support meeting the published LDP target.

QMonde has thus established the foundations for the screening programme that provides a service that is safe, efficient and scaleable within a 12-week period.

The support required consultancy and project management skills for

§          the physical relocation of the screening office

§          setting up the office as the central hub for the local programme, with systems, processes and procedures

§          developing relationships with screening locations and agreeing clear roles, responsibilities and accountabilities within and between the screening office and screening locations

§          developing and disseminating care pathways for the whole programme, including development of training materials and QA arrangements;

§          completing positive client and partner notification and arranging treatment appointments as needed;

§          engaging with key stakeholders including corporate management, service directors, relevant PCT commissioners, screening site leads (including senior nurses and clinicians)

§          managing relationships with subcontractors and reviewing current contracts or agreements such as for laboratory, postal, text messaging, transport providers to determine suitability for revised programme; and where possible put in place revised agreements;

§          reviewing the data management systems and implementation of a new system to ensure accurate data capture, reporting of agreed performance management data on monthly and quarterly basis to corporate management and submission of data to the HPA.

The remedy project was undertaken with a clear project management approach, commencing with the development and agreement of the overall direction for the programme and documenting this in the Local Screening Plan (agreed and ratified by the executive group) and the Project Initiation Document (incorporating the detailed project plan) which the project progress was monitored against. Communications was maintained with the project sponsors and senior executives with fortnightly project status reports, fortnightly project update meetings, service newsletter, issue and risk logs.

Progress with the screening programme structures, processes and outcomes was gauged with audits using NCSP performance indicators. The state of the local programme was assessed at the start and end of the project, showing marked improvement in all programme areas: logistics, clinical, laboratory and data.